Hotel Policy
Guaranty Policy:
It requires a credit card to guarantee the reservation with deposit of the fisrt night. In case of not giving a credit card or deposit the reservation will be on hold until 16:00 hrs, after that it will be subject to availability. The accepted credit cards are American Express, MasterCard and Visa.
Or well, we accept payments through bank deposits:
Bank: BANAMEX
Beneficiary: Inmobiliaria Otate S.A. de C.V.
Branch: 959
Account: 2568303
Swift: 002180095925683037
Bank: HSBC
Beneficiary: Inmobiliaria Otate SA DE CV
Account: 4019063114
Swift: 021180040190631141
Bank: BANCOMER
Beneficiary: Inmobiliaria Otate SA DE CV
Account: 0444096274
Swift: 012180004440962748
It is required a 1 night deposit, minimum 50% of the stay. The limit time to make the deposit and send the voucher to the hotel is the same day (subject to availability).
Check In: 4:00 p.m.
Check Out: 1:00 p.m.
Credit Cards Accepted:
American Express, Visa and MasterCard.
Cancellation Policy:
Cancel 24 hours before arrival to avoid charges.
No Show Policy:
In case of a No Show, a one night fee will be charged.
Extra person Policy:
We accept only 1 extra person per room, with a $300.00 Mexican pesos charge.
Kids Policy:
For the double occupation of the villa, 10 years old children or older are charged as an adult. Take advantage of our full occupancy of 6 or 8 without considering the age of the people.
Pets Policy:
No pets allowed.
Oversold Policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.
The hotel will pay a one night stay plus taxes at a similar Hotel.
The guest will receive free transportation to the new hotel.
The guest shall be able to make at least one phone call to home or office.
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Tel: 777 3915203 Fax: 777 3916106
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La Rinconada Santa Fe Hotel is a partner of www.VisitMexicoHotels.com